Refund & Return Policy
Our Commitment
At SensorySpace Solutions, we want you and your child to be completely satisfied with your purchase. If you're not happy with your order, we're here to help. 30-Day Return Window You may return most items within 30 days of delivery for a full refund or exchange.
Eligible Returns:
- Unopened items in original packaging
- Unused products in new condition
- Items with original tags and labels attached
- Defective or damaged items (any condition)
Non-Returnable Items:
- Opened sensory toys (for hygiene and safety reasons)
- Personalized or custom-made items
- Sale or clearance items (unless defective)
How to Initiate a Return:
- Contact us at info@sensoryspacesolutions.store within 30 days of delivery
- Include your order number and reason for return
- We'll provide return instructions and a return authorization
- Ship the item back using a trackable shipping method
Refund Processing:
- Refunds are processed within 5-7 business days after we receive your return
- Original payment method will be credited
- Shipping costs are non-refundable (unless item is defective)
- Customer is responsible for return shipping costs
Damaged or Defective Items:
If you receive a damaged or defective item, contact us immediately. We'll provide a prepaid return label and issue a full refund or replacement at no cost to you.
Exchanges:
We're happy to exchange items for a different size, color, or product of equal value.